DoctrG · Help & support
Get help with booking, payment, queue updates, walk-in records, and account access issues.
Book an OPD token
Find a hospital or doctor and reserve your place in queue.
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Track live queue
See people ahead and when to leave for the hospital.
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Hospital workspace
Admins: profile, desk, walk-ins, QR, and payouts.
Open
Privacy & refunds
Read how we handle data and payment outcomes.
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Patients
My Bookings
Track token status, queue progress, payment status, and receipts.
Wrong booking details
Contact support with booking ID and hospital/doctor information.
Clinic cancels a paid visit
Request a consultation-fee refund from My Bookings — see /refund. Missed visits get reschedule only.
Desk team
Assigned accounts only
Walk-ins, queue transitions, and desk actions should run from assigned accounts.
Access issues
If dashboard access or permissions are wrong, contact your hospital admin first.
Clinical & admin
Logs and receipts
Doctor logs are role-protected — verify account mapping if data is missing.
Platform oversight
Super admin can review platform-wide booking logs and operational status.
FAQ
Yes — DoctrG is pronounced “Doctor G”, and people often search for us as Doctor G, DoctorG or Doctr G. They all refer to this platform at doctrg.com. We are a healthcare booking service for OPD tokens, doctor appointments, lab tests and scans in India, and are not connected to the 2022 film or to any skincare brand of a similar name.
Email support
hello@doctrg.com — include booking ID or hospital name.
Full FAQ page
Browse the complete list of product questions.
Still stuck?
We can help with bookings, payments, and access
Share your booking ID, hospital name, or account role so we can respond faster.
