DoctrG · Privacy policy
This policy describes what information DoctrG stores and how it is used for booking, subscriptions, and healthcare operations.
Last updated 11 Aug 2026
What we collect
Profile, booking, and billing metadata
Why we use it
Tokens, queues, operations, and support
Who can see it
Relevant staff, doctors, and processors
How we protect it
Role-based access and retained as required
Collection
Profile details
Name, phone, email, and role-specific account information.
Booking data
Doctor, hospital, token number, queue status, and timestamps.
Billing metadata
Plan, cycle, payment status, and provider references. Card/UPI details stay with Razorpay — DoctrG does not store full card numbers.
Usage
Care operations
Allocate tokens, show live queue updates, and send transactional notifications.
Hospital tools
Support role-based dashboards, receipts, subscriptions, and support requests.
Payments & compliance
Process charges, verify webhooks, prevent fraud, and keep required financial records.
Access
Hospital care team
Booking details are visible to relevant desk staff and assigned doctors.
Payment processors
They receive only what is needed to complete or verify a charge or mandate.
Platform governance
Super admins can view operational booking and subscription logs for support and oversight.
Protection
Role-based access
Access is authenticated through the platform’s session and guard rules.
Retention
Records are kept as needed for healthcare operations, finance, subscriptions, and compliance.
Privacy questions?
Ask about your data or access
Email support with your account or booking reference — we can explain what is stored and who can see it.
