DoctrG · Refund policy
When a doctor or assistant cancels your paid visit, you can request a consultation-fee refund from My Bookings. Missed visits get reschedule only. Hospital subscriptions stay non-refundable.
Last updated 13 Sep 2026
Staff cancel only
Doctor or assistant cancels the visit
Video and in-clinic
Same rule for online and offline tokens
Consultation fee
Platform fee and GST are not returned
3–7 working days
Back to your original payment method
Refund available
Clinic cancels your paid visit
Video or in-clinic / offline token — request a refund from My Bookings.
Consultation fee only
Platform fee and GST are not returned.
Back in 3–7 working days
Refund goes to your original payment method via Razorpay.
Or reschedule instead
You can book the same doctor again where the app allows.
No refund
Missed visit (no-show)
No refund — reschedule from My Bookings when available.
You cancel the booking
Patient self-cancel does not create a refund.
Late or incomplete visit
Late arrival, changing your mind, or leaving after check-in does not qualify.
Failed checkout
Abandoned or incomplete payments are not charged.
Desk cash or offline UPI
Settled by the hospital — not a DoctrG platform refund.
How to request
Open My Bookings
Go there after the clinic cancels your paid visit.
Request the refund
Tap Refund, add a short reason, and confirm.
Track the status
Follow progress on the same booking card until it completes.
Subscriptions
Paid plans are non-refundable
Purchases, renewals, and autopay charges stay final once payment succeeds or the mandate is billed.
Cancel stops future billing only
Leaving the platform or unused seats, days, or token capacity are not refunded.
Rejected registration
Cancelling a pending trial start does not refund any amount already successfully charged.
Exceptions
Clear duplicate charge
Email support@doctrg.com with payment reference and booking or subscription ID for investigation.
Chargebacks without support first
Payment disputes filed before contacting support may lead to account review.
Contact
Email support@doctrg.com
Include booking ID or order reference, plus visit or billing date.
What we can help with
Payment status, refund progress, and coordination with the payment partner under this policy.
Need help?
Questions about a payment or refund status
Share your booking ID or order reference — we will clarify status under this policy.
